Shipping policy

This Shipping Policy explains how orders placed through littlenestkids.quest are processed, shipped, tracked, and delivered.

1. Free Worldwide Shipping

LittleNestKids offers free standard shipping worldwide to destinations that our shipping partners are able to serve.

No minimum purchase is required unless otherwise stated on the website or during a promotional campaign.

Free shipping does not necessarily include:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • Remote-area surcharges
  • Fees imposed by local authorities or delivery providers

These charges, where applicable, are the responsibility of the customer unless they were expressly collected during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment verification.

Processing may take longer during:

  • Public holidays
  • Promotional events
  • High-volume sales periods
  • Product launches
  • Inventory checks
  • Severe weather or service disruptions

Business days generally exclude Saturdays, Sundays, and public holidays.

3. Estimated Delivery Time

Estimated standard delivery is generally 7–10 business days after shipment.

This estimate is provided for guidance and is not a guaranteed delivery date.

Total delivery time consists of:

Processing time + transit time

For example, an order requiring two business days for processing and eight business days in transit may arrive approximately ten business days after the order was placed.

4. International Delivery

We ship internationally to many countries and regions.

Delivery availability may depend on:

  • Carrier service coverage
  • Local regulations
  • Import restrictions
  • Customs requirements
  • Remote location accessibility
  • Regional service disruptions

We reserve the right to cancel and refund an order when delivery to the provided destination is unavailable or legally restricted.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, local taxes, value-added tax, brokerage charges, or administrative fees.

These charges are determined by the destination country and are not controlled by LittleNestKids.

Unless expressly stated otherwise at checkout, the customer is responsible for paying any such charges. Refusal to pay customs charges may result in the package being returned, abandoned, or destroyed.

Any refund for a returned shipment may be reduced by costs charged to us by customs authorities or shipping carriers.

6. Shipping Confirmation and Tracking

When available, a shipping confirmation email containing tracking information will be sent after your order has been dispatched.

Tracking updates may take approximately 24–72 hours to appear after shipment.

Some international or local postal services provide limited tracking information. Temporary gaps in tracking do not necessarily mean that the shipment has stopped moving.

7. Delivery Delays

Delivery may be delayed by events beyond our reasonable control, including:

  • Customs inspections
  • Severe weather
  • Natural disasters
  • Public holidays
  • Carrier backlogs
  • Transportation disruptions
  • Labor disputes
  • Political instability
  • Incorrect address information
  • Local postal delays
  • Security inspections
  • Public health emergencies

We will make reasonable efforts to assist with delayed orders, but we cannot guarantee delivery by a specific date.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address.

Please review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Telephone number

Contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after processing has begun. LittleNestKids is not responsible for delays, losses, or return-to-sender charges caused by an incorrect or incomplete address provided by the customer.

9. Failed Delivery Attempts

Carriers may make one or more delivery attempts or leave instructions for collection.

Customers are responsible for monitoring tracking information and collecting packages within the carrier’s required timeframe.

An order may be returned if:

  • The recipient is unavailable
  • The address is inaccessible
  • The package is not collected
  • The recipient refuses delivery
  • Customs charges remain unpaid

Additional reshipping costs may apply when the failed delivery was caused by the customer.

10. Lost Packages

A package may not be considered lost until the carrier’s investigation period or maximum estimated delivery period has passed.

If tracking has not updated for an extended period, contact us at support@littlenestkids.quest with your order number.

We may ask you to:

  • Confirm the shipping address
  • Check with household members or neighbors
  • Contact the local delivery office
  • Allow time for a carrier investigation
  • Complete a loss declaration where required

Depending on the investigation outcome, we may provide a replacement or refund.

11. Damaged Packages

If a package arrives visibly damaged:

  • Photograph the outer packaging before opening it
  • Photograph the shipping label
  • Photograph the product and internal packaging
  • Contact us promptly

Please keep all packaging until we complete our review.

12. Split Shipments

Orders containing multiple products may be shipped separately due to inventory location, package size, or carrier arrangements.

You will not be charged additional standard shipping fees when we divide an order into multiple shipments.

Different packages may arrive on different dates.

13. Order Status Marked “Delivered”

If tracking shows “delivered” but you cannot locate the package:

  • Check around the delivery location
  • Ask household members, neighbors, reception staff, or building management
  • Review any carrier delivery notice
  • Contact the local carrier
  • Allow up to 48 hours, as some carriers scan packages before final delivery

Contact us if the package remains missing after completing these steps.

14. Contact Us

For shipping questions, contact:

LittleNestKids
7137 Mont Royal Sq
Vancouver, BC V5S 4W9
Canada

Email: support@littlenestkids.quest
Phone: +1 604 842-5435
Website: littlenestkids.quest