Refund policy

Thank you for shopping at LittleNestKids. We want you to feel confident when purchasing our children’s soft, non-slip sandals and related products. This Return and Refund Policy explains the conditions and procedures for returning an item, requesting an exchange, or receiving a refund.

By placing an order through littlenestkids.quest, you agree to the terms described below.

1. 30-Day Return Policy

We offer free returns and refunds within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition
Show no signs of dirt, damage, odor, washing, or alteration
Include all original packaging, labels, accessories, and product components
Be accompanied by valid proof of purchase or an order number
Be returned in accordance with the instructions provided by our customer support team

For hygiene and safety reasons, footwear that has been worn outdoors, washed, modified, or visibly used may not be eligible for return.

We recommend trying children’s footwear indoors on a clean surface before removing labels or allowing outdoor use.

2. Free Returns

Eligible returns initiated within the 30-day return period are free of charge.

Customers must contact us before returning any item. Our customer support team will provide the applicable return instructions, return address, and, where available, a prepaid return label.

Items sent back without prior authorization may not be accepted or processed.

3. How to Request a Return

To begin a return, contact us at:

Email: support@littlenestkids.quest
Phone: +1 604 842-5435

Please include:

Your full name
Order number
Product name
Reason for the return
Clear photographs if the item arrived damaged, defective, or incorrect

Our team will review your request and normally respond within 1–2 business days.

4. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used at checkout. Please allow approximately 5–10 business days for the refund to appear, depending on your bank, card provider, or payment service.

Original shipping fees are non-refundable where paid shipping was selected or applied. However, standard shipping is currently free for eligible orders placed through our website.

We are not responsible for processing delays caused by banks, payment providers, or financial institutions.

5. Exchanges

If you need a different size, color, or product, please contact us within 30 days of delivery.

Depending on product availability, we may:

Arrange a direct exchange
Ask you to return the original item and place a new order
Issue a refund so you can reorder the preferred item

Replacement products are subject to availability and cannot be guaranteed.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

Arrived damaged
Has a manufacturing defect
Is materially different from the product ordered
Was sent in the wrong size, color, or model
Is missing an included component

Please provide photographs or video showing the issue, the packaging, and the shipping label. After reviewing the evidence, we may offer a replacement, partial refund, or full refund, depending on the circumstances.

Do not dispose of the item or packaging until we confirm that it is no longer required.

7. Non-Returnable Items

The following items may not be eligible for return:

Products returned more than 30 days after delivery
Items showing signs of wear, outdoor use, washing, misuse, or damage
Products without original packaging or required accessories
Items altered or repaired by the customer or a third party
Personalized or custom-made products, unless defective
Gift cards or promotional credits
Products marked as final sale, where permitted by law
Items returned without prior authorization

Nothing in this section limits any mandatory consumer rights that apply under applicable law.

8. Order Cancellations

Orders may be cancelled before processing or shipment.

Contact us immediately at support@littlenestkids.quest if you wish to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.

If cancellation is no longer possible, you may request a return after receiving the order.

9. Refused or Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the sender.

Any refund will be processed after the package is received and inspected. Additional carrier charges, customs fees, or return-to-sender costs may be deducted from the refund when the failed delivery was caused by an incorrect address, refusal, or failure to collect the shipment.